(647) 831-6280

PRIVACY POLICY.

Effective Date: March 10, 2026

RBSD Custom Coatings ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This policy explains how we collect, use, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Submit a quote request or contact form on our website
  • Email, call, or visit our shop
  • Ship parts to us for service

This may include your name, email address, phone number, mailing address, and details about the parts or project you are inquiring about. We may also collect photos you send us for quoting purposes.

2. How We Use Your Information

  • To respond to your inquiries and provide quotes
  • To process and complete your coating or blasting order
  • To communicate about your project status and pickup/shipping
  • To improve our services and website

3. How We Protect Your Information

We use reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website is served over HTTPS with modern security headers. We do not store payment information on our website.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist in operating our website or processing your order (e.g., email delivery services), but only to the extent necessary to perform those functions. These providers are bound by confidentiality obligations.

5. Cookies and Analytics

Our website may use cookies or similar technologies to improve your browsing experience. We do not use cookies for advertising or tracking purposes. No personal information is collected through cookies without your consent.

6. Your Rights

Under PIPEDA, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent for the collection or use of your information

To exercise any of these rights, please contact us using the information below.

7. Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Project records may be retained for warranty and reference purposes.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this privacy policy or wish to make a request regarding your personal information: